Shipping Policy

Cameron Sewing Machines
Last updated: April 15, 2026

This Shipping Policy explains how Cameron Sewing Machines ("Cameron Sewing," "we") processes, ships, and delivers orders. It forms part of our Terms of Service and governs your purchase. We currently ship to the United States only (all 50 states, including APO/FPO/DPO where supported by USPS).

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed after 2:00 PM ET, on weekends, or on holidays are processed the next business day.

1.1 Parts, accessories, and small items

Standard processing time: 1–3 business days after payment confirmation. This applies to needles, thread, bobbins, presser feet, accessories, parts, and all non-industrial-machine orders.

1.2 Industrial sewing machines

Processing time: 2–5 business days after payment confirmation. Industrial machines undergo a rigorous pre-shipment process that includes full mechanical assembly, mechanical inspection and testing, electrical testing, and professional crating/packaging before shipping. This additional time ensures your machine arrives ready to operate.

During peak seasons (Black Friday, Cyber Monday, holiday season), processing for all orders may extend by an additional 2–3 business days.
You will receive an email with tracking information when the order ships.

2. Shipping Methods

Cameron Sewing Machines uses two distinct shipping methods depending on product weight, dimensions, and destination:

2.1 Parcel shipping (USPS, UPS, FedEx)

For smaller products, parts, accessories, and light domestic machines — typically under 50 lb.

2.2 LTL Freight Shipping (Industrial Machines, 50+ lb)

Industrial sewing machines and heavy equipment ship via LTL (Less-Than-Truckload) freight carriers such as FedEx Freight, TForce Freight, R+L Carriers, Estes, XPO, or equivalent. Please read Section 5 carefully — freight delivery is different from parcel delivery.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination ZIP code, package weight and dimensions, and the selected service level. LTL freight quotes may be provided at checkout or by custom quote before order confirmation for large or oversized shipments.

Alaska & Hawaii: Orders shipped to Alaska and Hawaii are subject to additional shipping surcharges and do not qualify for free shipping promotions. Surcharges will be calculated and displayed at checkout.

Any other promotional "free shipping" applies only to the contiguous 48 United States, only when expressly stated, and subject to terms.

4. Estimated Delivery Times

These are estimates provided by the carrier. They begin when the order ships, not when it is placed, and do not include order processing time.

Consistent with the FTC Mail Order Rule, we commit to ship within the time promised at the time of order or, if no specific time is promised, within thirty (30) days of receipt of a properly completed order. If we cannot meet that time, we will notify you, give you the opportunity to consent to a specific delay or cancel for a full refund, and act promptly on your choice. You will always have the right to cancel a delayed order and receive a full refund.

5. LTL Freight Delivery — Important Terms

Industrial machines ship pre-assembled on a pallet. LTL freight delivery differs from standard parcel delivery in several important ways:

5.1 Standard curbside delivery

All LTL freight shipments are delivered curbside only. The carrier is not obligated to bring the pallet inside, onto a porch, into a garage, or upstairs.

5.2 Liftgate and appointment scheduling

Residential addresses: We automatically include liftgate service at no additional charge for residential deliveries. The carrier will lower the pallet to ground level at the curb.
Commercial addresses: Deliveries to commercial addresses with a loading dock do not require liftgate service and are shipped with "notify before delivery" so you can prepare to receive the shipment.
Appointment scheduling: All residential LTL deliveries are scheduled with appointment required — the carrier will contact you to arrange a delivery window. You must be present or have an authorized person available to receive and sign for the shipment.

5.3 Local deliveries — White-Glove Service (Greater Tampa Bay Area)

For deliveries within approximately 100 miles of our Pinellas Park location (Greater Tampa Bay area), Cameron Sewing Machines may offer complimentary white-glove delivery using our own team. This includes delivery of the fully assembled machine directly to your preferred location inside your home or business (ground floor). White-glove availability is at our sole discretion and subject to distance, scheduling, and product type. We will notify you if your order qualifies.

5.4 Missed delivery appointments and refused shipments

Missed appointments: If you fail to be present for a scheduled delivery appointment or the carrier cannot deliver due to circumstances within your control, you are responsible for any re-delivery fees, storage charges, or return-to-terminal costs assessed by the carrier.
Refused shipments: If you refuse delivery for any reason other than visible damage properly noted on the BOL (see Section 5.5), you are responsible for all return freight costs, including LTL return shipping, liftgate, and any carrier surcharges. Refused shipments are treated as returns and subject to the Refund Policy, including the 25% restocking fee.

No inside delivery, unpacking, assembly, setup, or placement services are included with carrier-delivered LTL shipments (except for local Florida white-glove deliveries per Section 5.3).

5.5 Inspection Before Signing the BOL

THIS IS CRITICAL. When the freight carrier arrives, before signing the Bill of Lading ("BOL") / proof of delivery:

Inspect the pallet and packaging carefully for any visible damage, punctures, crushing, tilt, moisture, or tampering.
Count all pallets and pieces against the BOL.
If you see ANY damage or shortage, note it clearly on the BOL before signing — write "DAMAGED" or "SHORT" with a description. Take photos.
Do not sign a clean BOL if there is any visible damage. Signing a clean BOL means you acknowledged the shipment arrived in good condition and severely limits your ability to make a damage claim.
If damage is severe, you may refuse delivery — contact us immediately at [email protected] so we can coordinate with the carrier.

5.6 Concealed Damage — 48-Hour Window

"Concealed damage" means damage that was not visible from the exterior of the pallet/packaging but is discovered after delivery. You must report concealed damage to Cameron Sewing Machines within 48 hours of delivery by emailing [email protected] with:

Your order number
A description of the damage
Photographs of the damaged items, packaging, and pallet (before disposing of anything)
The BOL number

Failure to report concealed damage within 48 hours may result in denial of the claim by the freight carrier, as most carriers enforce short concealed-damage windows. Preserve all packaging and pallet materials until the claim is resolved.

6. Risk of Loss — FOB Origin (UCC § 2-509)

Title and risk of loss pass to the Customer when we deliver the goods to the carrier (FOB Origin). Once the carrier has possession, the Customer bears the risk of loss, damage, or delay in transit. We will assist with carrier claims as a courtesy, but the primary claim remedy is with the carrier.

7. Shipping Address Accuracy

It is your responsibility to provide a complete, accurate, and current shipping address. We are not responsible for:

Packages/freight delivered to an incorrect address you provided;
Packages/freight returned due to incorrect, incomplete, or invalid addresses;
Undelivered shipments due to the recipient being unavailable or unable to accept freight;
Additional carrier fees resulting from address changes or redelivery attempts.

Address change requests are not guaranteed once an order is processed. Contact [email protected] immediately if a correction is needed. If an order is returned to us due to an incorrect address, the Customer is responsible for re-shipment costs, or, if cancelled, the Refund Policy applies (including any restocking fee).

8. Restricted Destinations

We do not currently ship to:

Addresses outside the United States;
Freight forwarders or parcel re-export services (unless expressly approved);
Some remote P.O. Boxes that cannot accept parcels from UPS/FedEx.

LTL freight is generally not available to:

P.O. Boxes
APO/FPO/DPO addresses
Some remote residential areas (surcharges or rejection may apply)

9. Lost or Stolen Packages

9.1 Lost parcel

If tracking shows no scans for more than 10 business days past the last update, contact [email protected]. We will open a carrier investigation. Parcels confirmed lost by the carrier will be replaced or refunded at our discretion, consistent with Section 6.

9.2 Stolen parcel ("porch piracy")

If tracking shows "Delivered" but you did not receive the package:

Check with neighbors and household members.
Contact the carrier directly to file a report.
File a police report if appropriate.
Notify us at [email protected] within 7 days of the "Delivered" status.

We are not liable for packages marked delivered but subsequently stolen. We will assist with carrier claims where possible. For high-value parcel orders, consider selecting a service that requires signature confirmation or shipping to a secure address.

10. Delays Beyond Our Control (Force Majeure)

We are not liable for delays caused by events beyond our reasonable control, including weather, natural disasters, pandemics, carrier capacity issues, labor strikes, cyberattacks, customs or inspection holds, incorrect address information, or any other event of force majeure. Delays do not entitle you to damages beyond those available under our Refund Policy.

11. Order Cancellation and Changes

Orders may typically be cancelled or modified without charge only before processing for shipment.
Once an order has shipped (parcel) or been released to an LTL carrier, it is subject to the Refund Policy.
Send cancellation requests to [email protected] as soon as possible with your order number.

12. Contact

Questions about shipping, tracking, or freight delivery?

Cameron Sewing Machines
7250 49th Street N, Pinellas Park, FL 33781
Email: [email protected]

We respond within 1 business day (Monday–Friday).